How Verywell Protects Your Privacy

What data we collect

When you register at Verywell we ask for basic identity details such as your name, date of birth, email address, phone number and residential address. This lets us confirm you are 18 or over, as required under UK law, and lets us contact you about your account, deposits and any promotions you have opted into.

We also collect financial information linked to the payment method you choose, whether that is a Visa or Mastercard card, a bank transfer, Revolut, or a cryptocurrency wallet address for Bitcoin, Ethereum or Tether. We do not store full card numbers on our own servers; that data is handled by our payment processing partners under their own security standards.

Beyond account and payment data, we automatically collect technical information such as your IP address, device type, browser, operating system and approximate location. This helps us detect fraud, apply age and location checks, and keep the site working properly on desktop and mobile.

How we use your information

• Verifying your identity and age before you deposit or withdraw
• Processing deposits and payout requests securely
• Sending account notifications, receipts and, where you have agreed to marketing, offers on the Bonus and Promotions pages
• Monitoring play patterns to support responsible gambling tools and flag unusual account activity
• Meeting our record-keeping obligations and cooperating with the UK Gambling Commission where relevant to this market
• Improving game performance, site speed and customer support quality

Cookies and similar technologies

Verywell uses cookies and similar tools to keep you logged in, remember your language and display preferences, and understand how players move through the site. Some cookies are strictly necessary for the site to function, such as those that maintain your session while you play a live dealer table or a slot round. Others are analytics or advertising cookies that help us measure which pages and promotions perform well.

You can control non-essential cookies through your browser settings or through any cookie preference tool shown when you first visit Verywell. Blocking certain cookies may affect features such as saved payment methods or personalised bonus offers.

Who we share data with

We share limited data with parties who help us run Verywell responsibly. This includes payment processors handling your card, bank transfer or crypto transaction; identity verification providers who confirm age and address; game studios such as Pragmatic Play, NetEnt, Evolution Gaming and Microgaming, who need session data to run the games fairly; and IT and hosting providers who keep the platform secure and online.

We may also disclose information where required by law, for example to the UK Gambling Commission or other authorities investigating fraud, money laundering or underage play. The specific registered company responsible for these disclosures, and its full legal name, is published in the site footer; please confirm it there.

Data retention

We keep account and transaction records for as long as your account is active and for a further period afterwards to meet financial and regulatory record-keeping duties. Marketing preferences are retained until you withdraw consent. If you close your account, some data may still be retained where we have a legal or fraud-prevention reason to do so.

Your rights as a player

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate or outdated details on your account
• Ask us to delete data we no longer need to hold, subject to legal retention duties
• Withdraw consent to marketing emails and promotional texts at any time
• Object to certain uses of your data, such as profiling for personalised offers

To exercise any of these rights, contact our support team through the channel listed in your account or on the Payments page. We aim to respond promptly and will let you know if we need further information to verify your identity before actioning a request.

Keeping your account secure

Use a strong, unique password for your Verywell account and avoid sharing login details, even with friends or family. If you suspect unauthorised access, contact support immediately so we can secure your account and review recent activity.

Related pages

For more on how your account works day to day, see the Terms and Conditions, our Payments page for details on deposit and withdrawal methods, and Responsible Gambling for the tools available to manage your play. Ready to get started? Register at Verywell and set your account preferences from day one.